Our Woodys and Kittys are made fresh in our NYC shop. We box them up and send them your way via UPS 1- or 2-day shipping the very day they're baked. They'll be fresh for up to a week after you receive them.

Ready for a bite right out of the box, or if you're in the mood to eat them hot and steamy, just follow our reheating instructions. Either way, prepare for a swoon-worthy treat!

Absolutely! Warm them up for a steamy treat. We slip in all the details on storage and reheating with every naughty box.

Some of our saucy temptations are crafted with pure melted chocolate, which might get a bit shy in the cold. A gentle warm-up will bring them back to their smooth, silky best.

Keep your waffles out of the fridge and away from those strong-smelling foodies (onions, garlic, and the like). Trust us, nobody craves a dry Kitty or a garlic-kissed Woody.

Our waffle delivery chariot of choice? UPS! We trust them to whisk our treats to you quickly and in perfect, mouth-watering condition.

Need your Sugar Wood fix ASAP? We've got you covered with priority overnight shipping. Just choose this option at checkout, or give us a buzz if you need extra help. We're here to make your sweet dreams come true, pronto!

From sea to shining sea! We ship our naughty nibbles nationwide.

Not just yet, but we're working on spreading the Sugar Wood love to every corner we can.

Absolutely! Our sweetness knows no bounds – we deliver across the entire country.

We do! Just note there's a little extra fee for these far-off, fabulous destinations.

Dive into our party boxes with free two-day shipping! Need it faster? We’ve got expedited options for an extra sprinkle.

You bet! Our party boxes come with free two-day shipping across the US. Because we believe in spreading joy, not shipping fees.

We send out orders the next business day to keep things as fresh as our flavors. Just a heads up – we don't ship on Fridays, so your waffles don’t get lonely over the weekend.

Of course! You'll get an automated email with all the tracking deets as soon as your order hits the road.

Got a missing treat mystery? Reach out to us via email and we’ll jump into action to help track down your order.

Oopsie! Happens to the best of us. If you've had a little mix-up with your order, just drop us an email lickety-split:

heysugar@sugarwood.co

We're quicker with emails than texts or DMs!

Changed your mind? No worries! If you need to cancel, shoot us an email as quick as a whip:

heysugar@sugarwood.co

Remember, we're more email savvy than text or DM.

Got a surprise in your box that wasn't as sweet as expected? Let us know via email at heysugar@sugarwood.co and we’ll sort out the mix-up faster than you can say 'Sugar Wood'!"

If your treats arrived looking less than fabulous, we're here to fix that!

Send us the details by email at heysugar@sugarwood.co and we'll make it right, ensuring your next experience is nothing short of delicious.

If your order hasn't started its journey to you, we'll do our best to hit pause on it.

Just email us at heysugar@sugarwood.co and we'll try our best to accommodate your change of heart.

Not in love with your latest Sugar Wood swag? You can return any unused and unwashed items within 14 days.

Let us know the details by email, and we'll help you with a refund or exchange.

Any items purchased on sale or discounted are final sale.

Absolutely! If your Sugar Wood style isn't fitting like a dream, just email us at heysugar@sugarwood.co within 14 days for an exchange. We want you feeling as fabulous as you look!

Absolutely. We've sprinkled our Sugar Wood magic on events with up to 1000 attendees. Big or small, we cater them all with a dash of dazzle. Visit our events page and fill out the events form located at the bottom of the page.

Customization is our middle name! Every event we host is tailored to your wildest whims. Got a dreamy idea or a special request? Email us, and let's whip up something extraordinary or visit our event page and fill out the form at the bottom of the page.

We like to have at least ten days to sprinkle our magic. But hey, if you're in a sugar rush, let us know, and we might just pull off a last-minute wonder.